I can't access my Kurviger Tourer subscription [Kurviger Knowledgebase]

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====== I can't access my Kurviger Tourer subscription ======

You can view the current status of your Kurviger Tourer subscription in the [[https://kurviger.de/account/tourer/en|account management view]]. If you can't see a subscription here, there might be an issue. Below we have documented the typical issues.

===== Multiple Accounts =====

The most common issue we see is that users sign up with multiple accounts. So you might sign up with two different email addresses or with multiple social logins. If you sign up with multiple email addresses, you have multiple accounts. When you sign up for the Kurviger subscription the subscription is activated for one of you accounts. If you sign in with a different account later on, this account won't have the subscription activated.

When you sign up for Kurviger Tourer you will receive an email from Paddle that contains additional information regarding your subscription including your order number and a link to access your subscription. Please check your email accounts to see which account received the email from Paddle, this is usually the account you signed up from.

If you use the sign in with Apple feature, you have the option to hide your email address. If you used this feature, please lookup your "hidden" email address as you might have signed up for a subscription using this email. You can find more about this in the [[https://support.apple.com/102571|Apple documentation]].

===== Log out and log in again =====

In rare cases there can be an issue when verifying your subscription. Please try to sign in and out again. 

===== Issues with Your Browser =====

Sometimes it can happen that there is an issue with your browser. We do have a [[web:faq:browser_incompatible|page]] that lists typical browser issues and how to solve them.