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app:faq:try_the_app [2020/04/17 19:38] – devemux86app:faq:try_the_app [2020/08/10 08:35] – devemux86
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 If you have any issues with the app, it is worthwhile to have a look at our [[web:faq|FAQ]] or search in our [[https://forum.kurviger.de/|forum]]. There are some device or manufacturer specific issues that are well known and usually there are solutions for these issues. If you can't find the answer, it is also worthwhile to ask in our forum. If you have any issues with the app, it is worthwhile to have a look at our [[web:faq|FAQ]] or search in our [[https://forum.kurviger.de/|forum]]. There are some device or manufacturer specific issues that are well known and usually there are solutions for these issues. If you can't find the answer, it is also worthwhile to ask in our forum.
  
-We want you to be happy with your purchase. If the refund through Google Play does not work, you can contact us via email to ask for a refund, please include the date of purchase and the [[https://support.google.com/store/answer/6160235|Google Play order-number]]. Please note we only offer refunds for unhappy customers in the first 7 days. We believe this gives you enough time to test the app, go for a ride, and make sure that you like the app. Important, we cannot make refunds on other numbers such as a PayPal invoice or transaction number.+We want you to be happy with your purchase. If the refund through Google Play does not work, you can contact us via email to ask for a refund, please include the date of purchase and the [[https://support.google.com/store/answer/6160235|Google Play order-number]]. Please note we only offer refunds for unhappy customers in the first 7 days. We believe this gives you enough time to test the app, go for a ride, and make sure that you like the app. Important, we cannot make refunds on other numbers such as PayPal or bank accounts, only via Google Play.
  
 If you are suffering from an issue and therefore cannot use the app as advertised, you might be eligible for a refund. Please first ask in our forum for help, this is usually the fastest and easiest way to solve an issue. If the forum cannot help you, please contact us via email with a description of the issue, the date of purchase, and the [[https://support.google.com/store/answer/6160235|Google Play order-number]]. If you are suffering from an issue and therefore cannot use the app as advertised, you might be eligible for a refund. Please first ask in our forum for help, this is usually the fastest and easiest way to solve an issue. If the forum cannot help you, please contact us via email with a description of the issue, the date of purchase, and the [[https://support.google.com/store/answer/6160235|Google Play order-number]].
  
 Please be aware that the 7 day refund is a voluntary offer, there is no legal obligation and we reserve the right to decline refunds if refund requests appear abusive. Please be aware that the 7 day refund is a voluntary offer, there is no legal obligation and we reserve the right to decline refunds if refund requests appear abusive.