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--- web:faq:browser_incompatible [2017/09/15 02:12] – created admin
+++ web:faq:browser_incompatible [2024/04/23 21:51] (current) – admin
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-====== Somehow the Website does not Behave the Way I would expect it, what can I do? ======
+====== Somehow Kurviger does not Behave the Way I would expect it, what can I do? ======
-Sometimes we receive reports that Kurviger does not behave as expected. Most issues are created by incompatible browsers. If you use Internet Explorer and not happy with the way Kurviger behaves on Internet Explorer, please switch to Google Chrome or Firefox. Edge and Safari should be fine, but you will have the best experience using either Google Chrome or Firefox.
+We try to build Kurviger in a way that allows using Kurviger on as many devices and with a wide range of supported software versions. Unfortunately it's not possible to support every configuration.
-Sometimes the issues are also created by third party plugins like Ad Blockers, NoScript, or similar extensions that limit the browser capabilities. I perfectly understand your wish to protect your private data while surfing, but some of these plugins might create unexpected results that are often not reproducible. Often the only solution is to disable these plugins while surfing on Kurviger or try things like incognito mode or a different browser.
+===== Android =====
+We recommend to keep your device updated to the latest Android OS version that is available for your device. Also make sure that you keep system apps up to date. Sometimes Google Play won't notify you about app updates, so it is worth to manually check for updates from time to time. You can find more on this [[https://support.google.com/googleplay/answer/113412?hl=en|here]].
+Most relevant for Kurviger is that you keep your browser updated. On most Android devices this is [[https://play.google.com/store/apps/details?id=com.android.chrome|Google Chrome]], on older devices the app can be called [[https://play.google.com/store/apps/details?id=com.google.android.webview|Android System WebView]]. Make sure you have the latest version installed. When you are stuck at the loading screen, this is most likely because you are using an outdated browser / webview.
+You will need to have at least Android 5.1.
+===== Browser =====
+Nowadays browsers evolve fast and most browsers have an auto update feature included. We recommend to keep your browser updated to the latest version.
+Kurviger does not support Internet Explorer. Lately, Safari is becoming the new Internet Explorer. So if you see issues with Safari, please try a different browser and please let us know our [[https://forum.kurviger.de/|forum]]. We try to support Safari where possible. If you run macOs Catalina or older, Safari might have issues with parts of the Kurviger website.
+If you have the latest version of your browser installed and still see issues, the issue might be related to your browser settings. Kurviger might not work if you use settings like "Block all cookies". You can block third party cookies. We have seen rare cases were users had to remove all locally stored data, we created a [[https://kurviger.de/diagnostics|website]] that runs some checks and allows to delete your cached data. You can also try to [[https://kurviger.de/en?overlay=storage-settings&collapseLevel=2|delete the planning data]].
+If this does not help, you can also try private browsing mode / incognito mode in your browser. If it works in incognito it could be related to browser plugins, as incognito disables browser plugins by default.
+If you still see issues, it could be related to browser extensions, plugins, etc.
+===== Plugins / Browser-Extensions =====
+Most plugins will work without any issues. There are some aggressive plugins that might introduce errors. Typically these are plugins related to privacy. We recommend to try to disable these plugins to see which plugin might create issues.
+Typical trouble makers include:
+  * Adblockers
+  * VPNs
+  * Proxies
+  * Privacy Tools like Ghostery
+  * Scriptblockers
+If you found the trouble maker, please let us know in the [[https://forum.kurviger.de/|forum]], so we can see if we can fix the behaviour or at least document it.
+===== No solution found? =====
+If these solutions don't help, please let us know about the issue in the [[https://forum.kurviger.de/|forum]]. We are running a lot of testing before releasing a version, but it's always possible that an issue slipped through.