Differences

This shows you the differences between two versions of the page.

--- web:faq:tourer:cant_access_my_subscription [2021/03/29 10:37] – created admin
+++ web:faq:tourer:cant_access_my_subscription [2022/02/09 09:52] – admin
@@ Line 1: / Line 1: @@
 ====== I can't access my Kurviger Tourer subscription ======
+You can view the current status of your Kurviger Tourer subscription in the [[https://kurviger.de/account/tourer/en|account management view]]. If you can't see a subscription here, there might be an issue. Below we have documented the typical issues.
 ===== Multiple Accounts =====
@@ Line 12: / Line 14: @@
 We have seen cases where browser extensions blocked the connection to our database. Please make sure you are not using extensions like AdBlocker, Script Blocker, Ghostery, or a similar plugin.
+If you are using your work computer, it might be that it is setup to block certain connections. In this case your best option might be to use a different computer.
+===== Issues with Your Browser =====
+Sometimes it can happen that there is an issue with your browser. In this case you can try to use a different browser or try to [[https://www.refreshyourcache.com/|clear the cache]].