Differences

This shows you the differences between two versions of the page.

--- web:faq:tourer:cant_access_my_subscription [2021/03/29 10:56] – admin
+++ web:faq:tourer:cant_access_my_subscription [2024/05/28 15:06] – admin
@@ Line 1: / Line 1: @@
 ====== I can't access my Kurviger Tourer subscription ======
+You can view the current status of your Kurviger Tourer subscription in the [[https://kurviger.de/account/tourer/en|account management view]]. If you can't see a subscription here, there might be an issue. Below we have documented the typical issues.
 ===== Multiple Accounts =====
@@ Line 7: / Line 9: @@
 When you sign up for Kurviger Tourer you will receive an email from Paddle that contains additional information regarding your subscription including your order number and a link to access your subscription. Please check your email accounts to see which account received the email from Paddle, this is usually the account you signed up from.
-===== Unable to Connect to the Database =====
+If you use the sign in with Apple feature, you have the option to hide your email address. If you used this feature, please lookup your "hidden" email address as you might have signed up for a subscription using this email. You can find more about this in the [[https://support.apple.com/102571|Apple documentation]].
-Wether you have an active subscription or not is stored in our database. If you can't connect to the database, we can't make sure that you have an active subscription.
-We have seen cases where browser extensions blocked the connection to our database. Please make sure you are not using extensions like AdBlocker, Script Blocker, Ghostery, or a similar plugin.
+===== Log out and log in again =====
-If you are using your work computer, it might be that it is setup to block certain connections. In this case your best option might be to use a different computer.
+In rare cases there can be an issue when verifying your subscription. Please try to sign in and out again.
 ===== Issues with Your Browser =====
-Sometimes it can happen that there is an issue with your browser. In this case you can try to use a different browser or try to [[https://www.refreshyourcache.com/|clear the cache]].
+Sometimes it can happen that there is an issue with your browser. We do have a [[web:faq:browser_incompatible|page]] that lists typical browser issues and how to solve them.