Differences
This shows you the differences between two versions of the page.
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web:faq:tourer:cant_access_my_subscription [2022/02/09 09:52] – admin | web:faq:tourer:cant_access_my_subscription [2024/05/28 15:06] – admin | ||
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When you sign up for Kurviger Tourer you will receive an email from Paddle that contains additional information regarding your subscription including your order number and a link to access your subscription. Please check your email accounts to see which account received the email from Paddle, this is usually the account you signed up from. | When you sign up for Kurviger Tourer you will receive an email from Paddle that contains additional information regarding your subscription including your order number and a link to access your subscription. Please check your email accounts to see which account received the email from Paddle, this is usually the account you signed up from. | ||
- | ===== Unable to Connect | + | If you use the sign in with Apple feature, you have the option |
- | Wether you have an active subscription or not is stored | + | ===== Log out and log in again ===== |
- | We have seen cases where browser extensions blocked the connection to our database. Please | + | In rare cases there can be an issue when verifying your subscription. Please |
- | + | ||
- | If you are using your work computer, it might be that it is setup to block certain connections. In this case your best option might be to use a different computer. | + | |
===== Issues with Your Browser ===== | ===== Issues with Your Browser ===== | ||
- | Sometimes it can happen that there is an issue with your browser. | + | Sometimes it can happen that there is an issue with your browser. |