Differences

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--- app:faq:navigate_no_voice_prompt [2023/05/02 15:02] – admin
+++ app:faq:navigate_no_voice_prompt [2023/08/24 12:28] (current) – admin
@@ Line 1: / Line 1: @@
 ====== I can't hear any voice output / turn instructions ======
-Here are some tips, if you can't hear any voice output from the Kurviger app.
+**Please note, the voice output only works in voice guided navigation with the Kurviger Tourer+ subscription. There is no voice output in follow mode. See also our [[https://kurviger.de/premium/en|pricing page]].**
 First make sure that you don't have any Bluetooth device connected to your phone. Kurviger supports Bluetooth output, let's proceed step by step to find out where exactly the issue is.
@@ Line 14: / Line 14: @@
 If you are using a Samsung device, you might be using the Samsung TTS by default. The Samsung TTS by default features less languages. You can install more languages, for example in the Galaxy Store. Alternatively, you can switch to use the Google TTS. In our experience the Google TTS is less troublesome, so we recommend using that if you are experiencing any issues. You can switch the TTS in the Android settings.
+===== The voice output is not loud enough =====
+First of all, please double check the volume setting of your smartphone. If you are listening to music, make sure that you music player is setup correctly, some music players allow to change the behaviour when a different app speaks, not every music player will stop or reduce its volume.
+In the Android settings, Text to speech Output, you can find a setting ''Amplify speech volume''. We recommend to test this setting as well.
 ===== Voice in the background or with a disabled display =====