Differences

This shows you the differences between two versions of the page.

--- web:faq:browser_incompatible [2023/12/20 10:02] – admin
+++ web:faq:browser_incompatible [2024/04/23 21:51] (current) – admin
@@ Line 17: / Line 17: @@
 Kurviger does not support Internet Explorer. Lately, Safari is becoming the new Internet Explorer. So if you see issues with Safari, please try a different browser and please let us know our [[https://forum.kurviger.de/|forum]]. We try to support Safari where possible. If you run macOs Catalina or older, Safari might have issues with parts of the Kurviger website.
-If you have the latest version of your browser installed and still see issues, the issue might be related to your browser settings. Kurviger might not work if you use settings like "Block all cookies". You can block third party cookies. We have seen rare cases were users had to remove all locally stored data, we created a [[https://kurviger.de/diagnostics|website]] that runs some checks and allows to delete your cached data.
+If you have the latest version of your browser installed and still see issues, the issue might be related to your browser settings. Kurviger might not work if you use settings like "Block all cookies". You can block third party cookies. We have seen rare cases were users had to remove all locally stored data, we created a [[https://kurviger.de/diagnostics|website]] that runs some checks and allows to delete your cached data. You can also try to [[https://kurviger.de/en?overlay=storage-settings&collapseLevel=2|delete the planning data]].
+If this does not help, you can also try private browsing mode / incognito mode in your browser. If it works in incognito it could be related to browser plugins, as incognito disables browser plugins by default.
 If you still see issues, it could be related to browser extensions, plugins, etc.