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| web:faq:tourer:cancel_subscription [2024/07/03 17:13] – created admin | web:faq:tourer:cancel_subscription [2024/08/02 09:58] (current) – admin |
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| You can cancel/unsubscribe your subscription yourself on our [[https://kurviger.de/account/tourer/en|website]] or app. Please make sure that you sign in with the same account that you used to sign up for the subscription, also see: [[web:faq:tourer:cant_access_my_subscription|]]. | You can cancel/unsubscribe your subscription yourself on our [[https://kurviger.de/account/tourer/en|website]] or app. Please make sure that you sign in with the same account that you used to sign up for the subscription, also see: [[web:faq:tourer:cant_access_my_subscription|]]. |
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| Please note that all Kurviger subscriptions are sold either through Paddle, Google Play, or Apple Appstore. Depending on where you signed up for the subscription, either one of these providers should be your first stop if there are any issues with your billing or if you want to cancel your subscription. We will try to support you the best we can. We, at no point in time, have access to your payment data, we neither store nor process this data. Therefore, we only have limited access to your subscription information and might not be able to perform actions on your subscription. | Please note that all Kurviger subscriptions are sold either through Paddle, Google Play, or Apple Appstore. Depending on where you signed up for the subscription, either one of these providers should be your first stop if there are any issues with your billing or if you want to cancel your subscription. We will try to support you the best we can. We, at no point in time, have access to your payment data, we neither store nor process this data. Therefore, we only have limited access to your subscription information and might not be able to perform certain actions on your subscription. |
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| ===== Paddle ===== | ===== Paddle ===== |
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| If there is an issue with cancelling your subscription with Google Play, you can try to [[https://play.google.com/store/account/subscriptions|manage your subscription here]] or [[https://support.google.com/googleplay/|contact Google Play support]]. | If there is an issue with cancelling your subscription with Google Play, you can try to [[https://play.google.com/store/account/subscriptions|manage your subscription here]] or [[https://support.google.com/googleplay/|contact Google Play support]]. |
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| | If you need support from Kurviger, please provide us with the [[https://support.google.com/store/answer/13714320|order number / transaction id]] of your purchase (not the invoice number). |
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| ===== Apple Appstore ===== | ===== Apple Appstore ===== |
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| If there is an issue cancelling your subscription with the Apple Appstore please note that Apple allows you to manage your subscription only on an iOS or MaxOs device. Just open the Appstore on your device and go to your subscriptions. If there is an issue, please [[https://support.apple.com/|contact Apple support]]. | If there is an issue cancelling your subscription with the Apple Appstore please note that Apple allows you to manage your subscription only on an iOS or MacOs device. Just open the Appstore on your device and go to your subscriptions. If there is an issue, please [[https://support.apple.com/|contact Apple support]]. For Apple subscription we cannot offer any support as Apple is handling everything, so you'll have to contact Apple. |