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web:faq:tourer:cant_access_my_subscription [2021/03/29 10:37] – created admin | web:faq:tourer:cant_access_my_subscription [2024/06/27 09:25] (current) – admin | ||
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====== I can't access my Kurviger Tourer subscription ====== | ====== I can't access my Kurviger Tourer subscription ====== | ||
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+ | You can view the current status of your Kurviger Tourer subscription in the [[https:// | ||
===== Multiple Accounts ===== | ===== Multiple Accounts ===== | ||
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The most common issue we see is that users sign up with multiple accounts. So you might sign up with two different email addresses or with multiple social logins. If you sign up with multiple email addresses, you have multiple accounts. When you sign up for the Kurviger subscription the subscription is activated for one of you accounts. If you sign in with a different account later on, this account won't have the subscription activated. | The most common issue we see is that users sign up with multiple accounts. So you might sign up with two different email addresses or with multiple social logins. If you sign up with multiple email addresses, you have multiple accounts. When you sign up for the Kurviger subscription the subscription is activated for one of you accounts. If you sign in with a different account later on, this account won't have the subscription activated. | ||
- | When you sign up for Kurviger Tourer you will receive an email from Paddle that contains additional information regarding your subscription including your order number and a link to access your subscription. Please check your email accounts to see which account received the email from Paddle, this is usually the account you signed up from. | + | When you sign up for Kurviger Tourer |
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+ | ==== Sign in with Apple ==== | ||
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+ | If you use the "Sign in with Apple" feature, your email will be hidden by default. This means that we don't have access to your real email, we only have access to a cryptic email from Apple. If you used this feature, please lookup your " | ||
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+ | ===== Log out and log in again ===== | ||
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+ | In rare cases there can be an issue when verifying your subscription. Please try to sign in and out again. | ||
- | ===== Unable to Connect to the Database | + | ===== Issues with Your Browser |
- | Wether you have an active subscription or not is stored in our database. If you can't connect | + | Sometimes it can happen that there is an issue with your browser. We do have a [[web: |
- | We have seen cases where browser extensions blocked the connection to our database. Please make sure you are not using extensions like AdBlocker, Script Blocker, Ghostery, or a similar plugin. |