The most common issue we see is that users sign up with multiple accounts. So you might sign up with two different email addresses or with multiple social logins. If you sign up with multiple email addresses, you have multiple accounts. When you sign up for the Kurviger subscription the subscription is activated for one of you accounts. If you sign in with a different account later on, this account won't have the subscription activated.
When you sign up for Kurviger Tourer you will receive an email from Paddle that contains additional information regarding your subscription including your order number and a link to access your subscription. Please check your email accounts to see which account received the email from Paddle, this is usually the account you signed up from.
Wether you have an active subscription or not is stored in our database. If you can't connect to the database, we can't make sure that you have an active subscription.
We have seen cases where browser extensions blocked the connection to our database. Please make sure you are not using extensions like AdBlocker, Script Blocker, Ghostery, or a similar plugin.
If you are using your work computer, it might be that it is setup to block certain connections. In this case your best option might be to use a different computer.
Sometimes it can happen that there is an issue with your browser. In this case you can try to use a different browser or try to clear the cache.