Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision | |||
| web:faq:tourer:cant_access_my_subscription [2024/05/28 15:06] – admin | web:faq:tourer:cant_access_my_subscription [2024/06/27 09:25] (current) – admin | ||
|---|---|---|---|
| Line 7: | Line 7: | ||
| The most common issue we see is that users sign up with multiple accounts. So you might sign up with two different email addresses or with multiple social logins. If you sign up with multiple email addresses, you have multiple accounts. When you sign up for the Kurviger subscription the subscription is activated for one of you accounts. If you sign in with a different account later on, this account won't have the subscription activated. | The most common issue we see is that users sign up with multiple accounts. So you might sign up with two different email addresses or with multiple social logins. If you sign up with multiple email addresses, you have multiple accounts. When you sign up for the Kurviger subscription the subscription is activated for one of you accounts. If you sign in with a different account later on, this account won't have the subscription activated. | ||
| - | When you sign up for Kurviger Tourer you will receive an email from Paddle that contains additional information regarding your subscription including your order number and a link to access your subscription. Please check your email accounts to see which account received the email from Paddle, this is usually the account you signed up from. | + | When you sign up for Kurviger Tourer |
| - | If you use the sign in with Apple feature, | + | ==== Sign in with Apple ==== |
| + | |||
| + | If you use the " | ||
| ===== Log out and log in again ===== | ===== Log out and log in again ===== | ||