Differences

This shows you the differences between two versions of the page.

--- web:faq:tourer:cant_access_my_subscription [2021/03/29 10:37] – created admin
+++ web:faq:tourer:cant_access_my_subscription [2024/01/22 09:36] (current) – admin
@@ Line 1: / Line 1: @@
 ====== I can't access my Kurviger Tourer subscription ======
+You can view the current status of your Kurviger Tourer subscription in the [[https://kurviger.de/account/tourer/en|account management view]]. If you can't see a subscription here, there might be an issue. Below we have documented the typical issues.
 ===== Multiple Accounts =====
@@ Line 7: / Line 9: @@
 When you sign up for Kurviger Tourer you will receive an email from Paddle that contains additional information regarding your subscription including your order number and a link to access your subscription. Please check your email accounts to see which account received the email from Paddle, this is usually the account you signed up from.
-===== Unable to Connect to the Database =====
+===== Log out and log in again =====
+In rare cases there can be an issue when verifying your subscription. Please try to sign in and out again.
+===== Issues with Your Browser =====
-Wether you have an active subscription or not is stored in our database. If you can't connect to the database, we can't make sure that you have an active subscription.
+Sometimes it can happen that there is an issue with your browser. We do have a [[web:faq:browser_incompatible|page]] that lists typical browser issues and how to solve them.
-We have seen cases where browser extensions blocked the connection to our database. Please make sure you are not using extensions like AdBlocker, Script Blocker, Ghostery, or a similar plugin.