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web:faq:tourer:cant_access_my_subscription [2021/03/29 10:56] – admin | web:faq:tourer:cant_access_my_subscription [2024/01/22 09:36] (current) – admin | ||
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====== I can't access my Kurviger Tourer subscription ====== | ====== I can't access my Kurviger Tourer subscription ====== | ||
+ | |||
+ | You can view the current status of your Kurviger Tourer subscription in the [[https:// | ||
===== Multiple Accounts ===== | ===== Multiple Accounts ===== | ||
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When you sign up for Kurviger Tourer you will receive an email from Paddle that contains additional information regarding your subscription including your order number and a link to access your subscription. Please check your email accounts to see which account received the email from Paddle, this is usually the account you signed up from. | When you sign up for Kurviger Tourer you will receive an email from Paddle that contains additional information regarding your subscription including your order number and a link to access your subscription. Please check your email accounts to see which account received the email from Paddle, this is usually the account you signed up from. | ||
- | ===== Unable to Connect to the Database | + | ===== Log out and log in again ===== |
- | + | ||
- | Wether you have an active subscription or not is stored in our database. If you can't connect to the database, we can't make sure that you have an active subscription. | + | |
- | + | ||
- | We have seen cases where browser extensions blocked the connection to our database. Please make sure you are not using extensions like AdBlocker, Script Blocker, Ghostery, or a similar plugin. | + | |
- | If you are using your work computer, it might be that it is setup to block certain connections. In this case your best option might be to use a different computer. | + | In rare cases there can be an issue when verifying |
===== Issues with Your Browser ===== | ===== Issues with Your Browser ===== | ||
- | Sometimes it can happen that there is an issue with your browser. | + | Sometimes it can happen that there is an issue with your browser. |